Running a small business without a robust customer service staff can be a death knell. This is the reason many small businesses outsource their customer service for a dedicated team to handle. It’s one less thing to tackle each day...

Business process is simply a collection of activities that accomplish organizational goals once they are completed. Both human stakeholders and various technological, digital, mechanical, and workflow systems accomplish these processes.

Customer success has become a buzzword for marketing departments of all shapes and sizes. But it’s so much more than that. Helping customers succeed is not a new idea, but many companies are implementing customer success as a proactive standard...

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Savvy business leaders today understand the importance of delivering cutting-edge customer experience and kick-ass service every time. It's simple: provide excellent products and services that are friendly, effective, and fast, and watch your revenue grow.

As the financial technology industry is growing like wildflowers, it’s forcing fintech companies to adapt and innovate quickly. Banking and financial institutions use digital solutions to succeed in this competitive market and rely on fintech businesses to execute creative software...

Customer experience management (CXM) is designing your customers' journeys to meet (or exceed) their expectations of increasing their satisfaction and loyalty. 

Want to maximize your customer base and loyalty? Discover ways to improve financial service customer experiences at your brand with this guide.

Customer service is one of the most important jobs within a company. However, it is also one of the toughest jobs. When your customers are patients, your job becomes even more challenging. Your customer could be in pain and stressed...

Remote work is becoming increasingly popular as more and more companies are hearing about the awesome benefits for both the employee and the employer. Zillow, Twitter and Spotify are some of the biggest tech companies that have adopted remote work...

While outsourcing has been around for decades, it seems like it’s the latest trend as many businesses are learning the awesome benefits. It used to be primarily large companies outsourcing some of their essential functions, but now many small businesses...

Innovation and development are two critical components of long-term success. A new development project requires significant time, personnel resources, and money. Once you have evaluated your needs, choosing whether to keep your development project in-house or outsource it is the...

We all know fashion e-commerce is super competitive, but for every emerging brand that has popped up, there are those that have successfully scaled up. The right people, proper funding, strong brand values, and the right products are the key...

Whether large or small, businesses all over America need to make phone calls to existing and potential clients and handle calls from past customers who call in with questions, comments, or concerns. Both of these components of customer communication are...

Your company’s growth and profits depend on increasing your sales yearly. Maintaining the prior year’s level of performance should not be what you consider successful. Some of the highest-grossing businesses in the world know this, which is why they strive...

For starters, offshore outsourcing is just the process of hiring another organization in another country to perform certain jobs or services for your business. With so many unknowns, outsourcing offshore could be a little intimidating at first, but here we...

Running a business requires hard work, dedication and most of all, capital. If you really want to scale your business and take it to the next level, you will need to work smarter and plan your next move strategically. One...

As a company, you are responsible for spreading truthful and appropriate content. To stay within these guidelines, you need content moderation.

In the modern world, you must stay up-to-date and transparent with your customers. Omnichannel can help you stay more organized.

With the rise of financial technologies and the advancements in online marketing, you need to stay ahead of the game with these tips and tricks. 

Is your call center struggling to keep up with the increased flow of new technologies? Check out these optimization tips and tricks.

In the modern age of business, collecting and utilizing data can become a massive advantage. So why wait? Your competitors aren’t going to.

Want to know how to build long-term customer relationships for business success? Check out our detailed guide on how to do just that.

Want to give your customers unforgettable experiences with each purchase? Check out our seven ways to personalize the customer experience.

Want to secure your brand’s long-term success? Check out nine trends that will define the future of customer experience in all industries.

Need to grasp the differences between customer service vs. customer experience? Check out our comprehensive breakdown for more information.

Are you curious about how important CX really is? Check out our breakdown of eight key customer experience statistics that prove its value.

Your brand and customer experiences are intertwined. Discover the details of this connection in our comprehensive breakdown.

Not sure how to maximize your brand’s CX? Discover nine customer experience best practices that will surely help your business succeed.

To maximize revenue and brand loyalty, it’s time to provide hyper-personalized experiences. Discover how to practice hyper-personalization here.

To improve your bottom line and brand loyalty, you need to know how to maximize retail customer experience. Here are strategies to help.

Want to engage your customers and build loyalty? Discover how to leverage customer experience design to surprise and delight your customers today.

Want to know how to improve your customer experiences? Take lessons from seven successful customer experience case studies in this breakdown.

Want to improve your brand’s CX? It starts with taking customer feedback into account. Discover tips for analyzing customer feedback in this guide.

Want to maximize customer satisfaction and loyalty? You need to know how to implement a frictionless customer experience. Discover how here.

Want to take your customer experience to the next level? Discover what CX technology is and why it’s important to your brand in this detailed guide.

You need to know if your customers enjoy your brand’s CX design. Discover how to master customer experience analytics in this comprehensive guide.

The B2B customer experience sets your company apart. Learn how to improve your B2B customer experiences with our comprehensive strategy guide.

Want to maximize your brand’s success in the e-commerce arena? Discover seven key strategies to improve your customer service in e-commerce.

There are many benefits of offshoring services for FinTech Companies. Keep reading to discover what offshoring can mean for you.

Customer experience call centers and contact centers significantly impact customer satisfaction and brand loyalty. Naturally, call center analytics give you insight into call center agent performance and customer satisfaction with call center interactions.

Playing games is big business. Fueled by strong headwinds in the form of cultural and technological shifts, gaming has become a ubiquitous presence in our lives. The industry has grown by leaps and bounds since the days of having to...

Demand for customer experience support varies based on cyclical trends, seasons, and new product or service launches. The Q4 holiday season is just one example of seasonality that companies need to prepare for. Depending on the industry, peak times ebb...

As a brand in the competitive modern market, it’s not enough to just provide decent products and services. Your business needs to meet — and, in some cases, exceed — customer expectations to keep people coming back and to build...

Contrary to what some may believe, call center operations and telemarketing are generally two distinct functions. One focuses on the customer experience and service, while the other concentrates on prospect conversions, upsells, and cross-sells.

When your teams are forced to run lean (especially in times like these), it often makes sense for your business to utilize business process outsourcing or BPO. The right business process outsourcing agency can maximize your business’s productivity and flexibility,...

Customer service is one of the most quintessential elements of running a successful business. It is the one constant that can be found in any business regardless of the industry or market. Failing to provide effective customer service will result...

Key Takeaways

The holidays create a demand on businesses worldwide unlike any other time of year.

In nearly every industry, competition is fierce. While the internet has several advantages that today’s businesses can capitalize on for growth, success, and reach, it has also made the playing field much bigger.