How To Build Strong Customer Relationships Good news! There are lots of ways to build better customer relationships, especially with the assistance of partners like Awesome CX. 1. Determine Target Audience Values Begin by determining your target audience members’ values,...

What Exactly Is a Customer Experience Audit? A customer experience audit goes beyond traditional customer service evaluations, encompassing a holistic assessment of every aspect of the customer journey. It serves as a strategic tool for gaining invaluable insights into customer...

What Is the Role of AI in Customer Service? The adoption of AI in customer service is transforming customer interactions across industries. AI-driven solutions are increasingly being implemented to manage and enhance customer service operations, providing a seamless, efficient, and...

What’s the Big Deal? At Awesome CX, we know that customer service can make successful companies fail and struggling companies excel. A thriving company can lose large shares of its respective market due to a lack of quality customer service....

Four Core Principles of Good Customer Service Let’s look at four core principles that enhance and ensure your customers experience exceptional service from your entire customer service team. 1. Proactive When providing an excellent customer service experience, no other principle...

What Are Some Examples of Cross-Selling? Cross-selling may sound difficult to do at first, but in reality, it is very simple. Don’t make the mistake of believing shoppers are not interested in spending more money with your business or that...

What Is Outsourcing? Outsourcing simply involves the process of offloading some or all of a service, department, or function from within your company to an outsourcing partner. Choosing the right partner is what makes the difference between success and failure....

How Is Frontline Feedback Different From Other Feedback Types? Frontline feedback, in short, represents feedback that is given by people who directly interact with your consumers almost daily. There’s a time and a place for unbiased, scientific data. However, when...

Why Is CEM So Important for Telecom Companies? Telecom companies, perhaps more than any other company type in any other industry, have to deliver quality and speed to their customers. Telecommunications, by nature, is about sending information from one place...

The B2B Customer Experience — What Is It? The B2B customer experience is the collective experience that a B2B client (such as a vendor, salesperson at another company, etc.) has when they interact with your brand. It’s very similar to...

What Are CX KPIs? In a nutshell, customer experience KPIs are trackable metrics you can use to determine: How satisfied are customers with your brand and their journeys? Are your clients likely to stick with your brand in the long...

What Is Peak Hiring Season? Peak hiring season, as the name suggests, is when businesses are most actively looking to bring new talent on board. This period isn’t set in stone and can vary depending on the industry and region,...

What Is the Current State of Customer Experience in Banking? The digital revolution is in full swing when it comes to the customer experience in the banking world. It’s a brave new world out there, with customer expectations soaring higher...

A Formal Analysis of Communication There are five types of communication that occur when we engage in conversations with others. Some of these types happen at the same time, and others happen independently of one another. It is important that...

How Can Being Aggressive Be Positive? We didn’t want to start right out of the gate by scaring you away with the word aggressive, so we thought it prudent to explain ourselves. When we say be aggressive with your sales...

Why Being Proactive Matters Being proactive in your delivery of customer service experience matters. It is one of the most significant ways to increase customer satisfaction, customer retention, and profitability. Regardless of how much attention you put into research and...

These days, no brand can hope to thrive in the competitive market without delivering top-notch customer experiences to each target audience member. Indeed, CX is – in many ways – the single most important aspect of marketing and customer retention....

Workforce management has seen a substantial evolution over the years. Gone are the days of cumbersome manual processes. In the current landscape, advanced digital systems rule supreme, with the latest addition to this transformative journey being artificial intelligence (AI). AI...

The hospitality industry thrives on the delivery of exceptional customer experiences. This fundamental ethos forms our core beliefs here at Awesome CX by Transcom as we intend to revolutionize how businesses approach customer support. As the industry continues to evolve,...

As we step into the future of retail, the landscape is transforming rapidly, with customer experience (CX) at the helm of this change. This shift is not just about adopting new technologies or jumping on the latest trend, it’s about...

Uncover the impact of workforce optimization on customer experience and business success with Awesome CX. Balance efficiency with care.

Awesome OS, a Los Angeles based next-generation outsourcing company enabling E-commerce companies to deliver unprecedented levels of performance and customer delight, announced today its participation in SubSummit, the world’s largest conference dedicated to DTC subscriptions. Held in Orlando, Florida from...

Awesome CX’s unique approach to customer service has been built over 12 years of partnering with 100+ high-growth startups and mid-size companies in several industries spanning from telehealth to fashion and everything in between.

Awesome CX’s unique approach to customer service has been built over 12 years of partnering with 100+ high-growth startups and mid-size companies in several industries spanning from retail and fashion, telehealth and everything in between. We have a diverse portfolio...

As an award-winning customer experience company, Awesome CX is always looking to innovate in the way we work with our brand partners, many of whom are fast-growth startups in various stages of their lifecycle. 

2020 had the biggest increase in e-commerce year-on-year sales ever recorded and many analysts believe that the growth will continue. Digital sales at Target grew by 141% in Q1 2020 and 50% in Q1 2021, with sales growth led by apparel,...

When McKinsey published their insights into how Covid has changed consumer behavior they noted that the adoption of digital tools and channels has rocketed. Their exact comment was that we have “covered a decade in days in the adoption of digital.”...

The first subscription box services hit the doorsteps of consumers about a decade ago. The industry’s rapid growth during this time is truly remarkable. From April 2014 to April 2018, the industry grew by 890 percent. Today, the estimated market...