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Recognized by Frost & Sullivan for “Excellent Customer Services and Experiences”. Read more here!

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About Us

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Who we are

At Awesome CX, every day we’re focused on building innovative customer experience solutions for the most Awesome Brands in the world. That’s all 33,000 of us!

In 2018 we joined the Transcom Group. With Transcom’s powerful BPO engine and our nimble, flexible business model, we’re truly a unique customer service partner that can support clients of all sizes.

Today, we have a winning track record of supporting over 200 clients globally, ranging from industry-leading start-ups to some of the most established and influential enterprise brands in the world.

What sets us apart?

 

We build custom support solutions for every size

Big or small we’ve got you covered. As a challenger in this space, no job is too little, we’ll roll up our sleeves to help you create the best CX strategy for your business. Our clients are our priority and no matter your needs, you’ll never be left in the dark with us.

  • We can support your needs no matter the location

    With a global footprint, we can build the best, most efficient and cost-effective solution for you. With employees in over 27 countries and supporting over 30 languages I’m sure our expertise will help accelerate your business goals.

  • We are AI powered

    Our passion for customer experience include embracing innovation to build customer service solutions that are built for the future. This includes investing in the right technology to supercharge agents, automate redundant tasks, and provide valuable customer insights. Our latest partnership with Netomi brings best in class generative AI technology, find out more about our partnership here.

  • We prioritize a culture of wellness and fun

    Our people are awesome and therefore we want to ensure they feel awesome working with us. Our culture and people are our top priority. Everyday we focus on ensuring our people feel empowered to do their best and bring their most authentic self to work. It’s why we have industry low attrition rates and truly awesome people culture.

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Some of the brands we work with

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What do our clients say?

I’ve worked with numerous BPO’s in my career and Awesome CX is without a doubt the best I’ve ever had the privilege to work with. Their culture is outstanding and it’s no wonder why their employees are so happy and why turnover is so minimal. The team members are such a pleasure to work with and are very professional. Awesome CX is not just a call center — they handle so many crucial tasks for our service department including staffing, quality assurance, social media and various administrative tasks. They truly do it all. Awesome is in a class of their own in the BPO industry.

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Having worked with the team at Awesome CX for a number of years and at multiple organizations, I can honestly say they are some of the best folks around. From the top tier leadership team all the way down to the individual reps on our account, they are friendly, intelligent, hardworking, and genuinely care about our business and how we intend to deliver a best in class experience. Whenever I come across any CX leaders looking to explore BPO options, I always point them in the direction of Awesome and they’ve never been let down. Simply put, Awesome CX has exceeded my expectations time and again and they have earned their incredible reputation by doing the hard work day in and day out. We’ll be building on our partnership for years to come!

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I am very proud to say I work with Awesome CX. I love how the company treats their employees and how valued I feel as a customer. Thank you!

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Why Awesome CX

It’s pretty simple really. It all comes down to a few key things.

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Our Values

At the core of Awesome CX are our values. Who we are, what we strive for, and how we do it, are all rooted in our company culture. Together, we get to define what takes us from being a company to community.

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We are hardworking, passionate individuals that love what we do.

  • Rigor & Discipline
  • Reliability
  • Consistency is key to maintaining top performance.
  • Diligence
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We are serious about what we do – but we don’t take ourselves too seriously. We come as we are. We pride ourselves on transparency and encourage everyone to be their authentic selves.We keep our promises. We’re an invaluable partner for our brands, and as a team, we truly encourage growth both for them and for ourselves.

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  • We put a premium on Wellness & Mental Health
  • We love Optimism – but we know not all days have to be good days.
  • At the end of the day, we want people to love what they do.
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  • Proactive
  • Nimble
  • Ahead of the game
  • Changing perspectives of customer service
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  • Sense of greater purpose
  • Do right by our people
  • Do right by our planet
  • Do right by our brands
  • Do right by our communities
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  • Work Smarter Not Harder
  • Flexibility For Our Clients
  • Technology & innovation with the help of automation We Can ensure efficiencies
  • Making Lives Easier For Our Clients & Employees

Ultimately, our mission is to simply

BE

Awesome
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Our Culture

Culture doesn’t equal perks! We've got great amenities, suited to every need.

You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

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Wellness
At Awesome CX, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.
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Fun
At Awesome CX we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome’s cool-ture.
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The health and well-being for all Awesome team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.
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Work doesn’t have to be boring… We bring the fun to the workplace…
  • Life size chess board
  • Putting green
  • Waterfalls
  • Dance and yoga studio
  • Pingpong tables
  • Cafes
  • Collaborative Workspaces
  • Dog friendly
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One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.
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Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.
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Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome helps the parents on our teams focus on their work knowing their kids are well taken care of.
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Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.
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True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!
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Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work day, everyday!
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Career Development - At Awesome, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.
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Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!
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Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Disclaimer:

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Our Results

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We drive results

At Awesome CX, we’re passionate about delivering an effective, results-driven approach to customer service that goes above the industry average. We bet on happy people, because we know that leads to happy brands, and even happier customers. Don’t just take our word for it, look at the facts.

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What do our clients say?

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Since filming this testimonial video we have been happy to add Dan Brady to the Awesome CX family

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It is refreshing to see a BPO that values taking care of their people, developing then, and pushing for positive growth. Really incredible and we are happy to be a part of this journey.

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I’ve worked with numerous BPO’s in my career and Awesome CX is without a doubt the best I’ve ever had the privilege to work with. Their culture is outstanding and it’s no wonder why their employees are so happy and why turnover is so minimal. The team members are such a pleasure to work with and are very professional. Awesome CX is not just a call center — they handle so many crucial tasks for our service department including staffing, quality assurance, social media and various administrative tasks. They truly do it all. Awesome is in a class of their own in the BPO industry.

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